We have very simple and straightforward refund policies in place.
After requesting an itinerary, if you decide you won’t be taking your trip or your plans have changed, we’ll refund you in full. Provided you let us know within 24 hours. Please allow 5-7 business days after your request for your refund to be processed.
More than 24 hours we consider case by case basis. Please contact us here.
We’re unfortunately unable to refund your planning service fees due to any trip cancellations. If your trip is delayed due to any explanatory circumstances, we are happy to rearrange your itinerary for free.
If your trip is postponed for the foreseeable future, let us know when you’re going there next and we’ll update your itinerary accordingly.